FAQs

Have questions?

Products & Materials

What types of apparel do you manufacture?
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We manufacture a wide range of apparels such as: Womenswear, Menswear, Kidswear, Activewear, Loungewear, Lingerie and Swimwear to name a few. For more categories of apparels and textile items that we produce, please see here. 

What is the range of sizes you can produce for garments?
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This is entirely up to you and your capacity! We are able to produce as small and as large as you want.

Are there any limitations on design complexity or detailing?
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We take pride in our ability to accommodate a wide range of design complexities and detailing. However, like any manufacturing process, there may be certain considerations to keep in mind to ensure the successful execution of intricate designs. 

What types of materials do you provide, and are you able to source for specific materials?
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We work with various suppliers globally and have access to an extensive range of materials, available to view in our studios globally. In any case there isn’t something you are looking for within our library, we will also help to source for your desired fabric that is most suitable for your designs, including sustainable options.

Can you advise on the best material choices for specific types of products including sustainable options?
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Yes we can! Feel free to contact us here with more information on your designs and features for us to advise you better.

Processes & Timelines

What is the step-by-step process?
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For more information on our step-by-step process, please see here.

Can you provide guidance on optimising designs for efficient production?
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For a more efficient process for sampling and production, please provide us with your designs in detail and a general idea of direction for your designs and brand. It would be good if you could also provide us with image and/or fabric references.

Can you help with design and prototyping?
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Yes, we can help you with ideation for your designs and samplings. Kindly reach out to us here with more details on your brand and direction. 

What is the minimum order quantity (MOQ) for production?
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Our MOQ varies depending on the type of product, starting from 50 pieces per design per colour with multiple sizes.

What is the typical lead time from design confirmation to production completion?
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This depends on the duration of the sampling process. Upon confirmation of samples to production completion, this should take about 3-4 weeks. If you have any further questions, feel free to contact us here. 

Can you accommodate rush orders or expedited production timelines?
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Depending on your demands and requirements, yes we're able to. Additional charges may apply.

What factors can potentially impact the overall production timeline?
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Several factors including the order volume, complexity of designs, material availability, customisation requests, seasonal demand fluctuations, factory workload, quality control procedures, logistics and shipping, unforeseen challenges, client responsiveness, regulatory compliance, weather conditions, and global events like pandemics. We provide updates every step of the way once your order is under way.

Is there flexibility for changes in the production schedule?
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Certainly! We are open to accommodating changes in the production schedule based on unforeseen circumstances or client requirements. Clear communication is essential, and we aim to work collaboratively to ensure flexibility while maintaining high-quality standards in our manufacturing process.

Can you provide a sample production schedule for a typical order?
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Please refer here for more information on a production schedule timeline for a typical order.This schedule is a general guideline and can vary based on factors such as order complexity, quantity, and any specific client requirements. Regular communication throughout the process ensures that the production schedule aligns with the client's timeline and expectations.

Order, Quality Control & Delivery


Do you offer any pre-production samples for client approval?
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We do offer different pre-production sample packages. For more information, please see our sample process here. 

Can you accommodate special requests for custom labels, tags, or packaging?
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Yes we can! Feel free to contact us here with your specifications for more information.

Can I make any changes to my order after it has been placed?
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While modifications after order confirmation and deposit payment can be challenging due to the nature of our streamlined production process, we encourage you to reach out to us with any specific changes or concerns. We'll do our utmost to assess the situation and explore potential solutions together. Open communication is key, and we appreciate your understanding as we work towards ensuring your satisfaction with the final product.

How is quality control integrated into the manufacturing process?
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Quality control at our manufacturing facility is a comprehensive and integral part of our production process. Quality control will be done at the following levels: Incoming Material Inspection for fabrics, trims and accessories, Pre-Production Checks on design specifications, patterns and measurements, In-Process Inspections during the manufacturing process, and Final Quality Assurance before each garment goes into their packaging.

What are your shipping and logistics options?
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We offer diverse shipping and logistics options tailored to meet specific client needs. Whether it's international or domestic, we provide reliable and cost-effective choices. Clients can choose standard shipping or expedited services, and we coordinate closely to ensure timely and secure delivery.

What is your policy regarding delays or unforeseen circumstances?
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If unexpected delays or issues pop up, we will keep you in the loop. We'll explain what's going on, and work together to figure out the best way forward. Communication is key, and we're committed to finding solutions that keep things on track while maintaining the quality you expect from us.

Payment Methods

What payment methods do you accept for orders?
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We currently accept online bank transactions. For other methods do contact us.

Is an initial deposit required to initiate the manufacturing process?
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For more information on payment schedules and deposits, see here.

What currency is used for transactions, and how are exchange rates determined?
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We currently transact in USD or SGD for all orders, unless otherwise stated. Do contact us to check if we're able to transact in your preferred currency.

Can you provide a detailed breakdown of the costs included in the invoice?
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Yes, a comprehensive breakdown of costs will be included in the invoice for your reference and understanding in the pricing structure and components.

Contact us for more questions